General conditions of sale
The conditions of sale, applies for the reservation within the hotel and on our website, for the reservation made on our partners websites, thank you to refer to their conditions.
1 - The method and means of payment:
The deposit can be made by check, card (Visa or Master) or bank transfer.
2 - Non modifiable or non-refundable offer:
Any reservation made with this offer can’t be changed or reimbursed
3 - Reservation:
The reservation is only confirm when we have received the deposit.
The deposit paid in advance will be deducted from the total amount of the stay
If the deposit has not been made, the hotel does not confirm the stay and does not guaranty the availability of the room.
A card number will be ask for a guaranty.
4 - Booking modification or cancellation:
All modifications of your stay will have to be written by mail, letter or fax and will only be confirmed after the accord of the hotel.
Cancellation can be made the day before your arrival and will be refund, beyond that, the amount will be kept.
Without any news from you the day after your scheduled arrival date, the stay will be charged in is fully amount.
At your arrival and how long your stay is, a card number will be ask in guaranty
5 - Prices:
The prices are indicated in euros. VAT is included in the prices indicated. Any change of the applicable rate, or any modification or introduction of new official taxes established by the competent authorities, shall be automatically passed onto the prices indicated on the invoice date.
The prices are understood to cover one room for the number of persons indicated and in accordance with the period selected.
The prices indicated only include the services specifically mentioned in the reservation. The price mentioned in the reservation shall be increased by the price of the additional services supplied by the hotel at the time of the stay, and, if applicable, the visitors’ tax.
The prices mentioned on the Site are subject to modification at any time by the Hotel without prior information or notice. Only the price indicated in the reservation confirmation by the Company is contractual.
No stay reserved prior to the introduction of a promotional offer shall be subject to reimbursement, including partial.
6 - Transport:
It is specified that the establishment does not provide any services related to the transport. He can not in any case be held responsible for the problems related to the transport of Users (delay, cancellation, etc.).
Article 7 - Conditions of retraction:
Customers are reminded that, in accordance with article L.121-21-8 12°of the French Consumer Code, they do not have a right of withdrawal as provided for in article L.121-21 of the French Consumer Code.
Article 8 - Transfer of the client to another hotel:
If the Hotel is not available, or in a force majeure situation, the Hotel reserves the right to have the Client stay, for all or part of the duration of the stay, in a hotel of an equivalent or higher category, offering services of the same type. In this case, the transfer shall be paid for by the hotel, which cannot be asked to pay any additional compensation.
Article 9 - Access to your rooms, departure and arrival:
Anyone wishing to stay at the Hotel is required to make their identity known and that of the persons accompanying them.
On arrival, unless the hotelier agrees, the customer cannot demand to occupy the room before 2 p.m. The night rental ends at 11 a.m. (until 2 p.m. with a supplement of + 30 €), regardless of the customer's arrival time.
A bank imprint will be requested by the establishment upon arrival.
At the time of departure, the client must hand over the key to his room as well as the night access badge at the reception. He is prohibited from taking any object belonging to the hotel: he must notify the hotelier if he notices a mistake and return it, otherwise he will be billed.
Article 10 - Forgotten ITEM:
Items left or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his item by parcel or mail, this will be done with monitoring and insurance for valuables. The shipment will be made after the customer has paid the shipping costs.
Article 11 - Partial nullity:
The invalidity of one or more articles of these GSC will not entail the nullity of all of them. All other stipulations here in will remain applicable and will produce all their effects.
Article 12 - Liability:
The Company waives all liability in case of theft, loss, or damage of the objects belonging to clients during their stay.
The Client shall be held responsible for any damage, deterioration, or any act of vandalism that could occur as a result of the occupancy of the premises and/or due to the act or fault of the participants and/or of the personal for which the Client is responsible, to movable property, decorations and immovable property, whether or not these belong to the hotel. Accordingly, the Company is fully entitled to ask the Client to vacate the hotel without any compensation and without any reimbursement for the stay in progress, and to reimburse the damages caused by these acts.
The Company, in the online sales process, is only bound by a best efforts obligation. It cannot incur liability for damage resulting from the use of the Internet network, such as lost data, intrusion, virus, interruption of service, or other involuntary problems.
Article 13 - Applicable law:
The General Terms and Conditions of Sale are governed by French law.
Article 14 - Claims and disputes:
In the event of dispute, claim or disagreement on a part of the invoice, the Customer undertakes to pay without delay the undisputed part and to indicate in writing to the establishment concerned, the reason and the amount the dispute, within 7 days from the date of the end of the accommodation. After this period, the service and billing will be considered as accepted and can not give rise to a subsequent complaint by the Customer.
All disputes and claims can be taken into account only if they are formulated in writing and sent to the establishment within a maximum of 7 days after the end of the accommodation to the following address : VENT D’EDEN PARK HOTEL – 40 RUE DES MESANGES – 85270 SAINT HILAIRE DE RIEZ – FRANCE.
In the event of litigation, and failing amicable agreement, the competent courts will be those of the place of the registered office of the company operating the establishment.